Sealift Claims (Nunavut)

The handling of disputes relating to the Sealift program is governed by the Sealift Claims Handling Rules, which set out the procedures and timing for processing a claim by a Shipper against their Carrier (shipping company). Please be aware that failure to comply with certain steps and time deadlines may result in your claim being barred. Timing details are set out in the Sealift Claims Handling Rules.

Sealift Claims Handling Rules ( PDF)

 

 

The forms to use in processing a claim under the Sealift program are available for download:

 

Form 1- Notice of Claim Form ( PDF) (This form must be used by the claimant shipper to notify the Carrier of a claim.)

 

Form 2- Acknowledgment ( PDF) (This form must be used by the Carrier to acknowledge receipt of the Form 1-Notice of Claim and to seek any additional information required to process the claim.)

 

Form 3- Notice of Decision ( PDF) (This form must be used by the Carrier to notify the Shipper of their decision on the merits of the claim.)

 

Form 4- Application for Arbitration ( PDF) (This form must be used by a Shipper to commence arbitration proceedings against a Shipper and set out the details of the Shipper’s claim.)

Form 5- Carrier's Response ( PDF) (This form must be used by the Carrier to respond to the Shipper’s claim.)

 

Form 6- Shipper's Reply ( PDF) (This form may be used by the Shipper, if needed, to reply to any new arguments raised by the Carrier in the Carrier’s Response.)

 

Form 7- Carrier's Reply ( PDF) (This form may be used by the Carrier, if needed, to reply to any new arguments raised by the Shipper in the Shipper’s reply.)

 

Form 8- Notice of Appointment ( PDF) (This form must be used to appoint an arbitrator.)

 

Form 9- Arbitrator's Decision ( PDF) (This form sets out the arbitrator’s decision.)

 

For copies of the Contract of Carriage applicable to your dispute, please visit the website of the Carrier (shipping company) which you used or contact your Carrier directly.

 

Customer Service Desk

Email:customerservicedesk@ntcl.com

Toll Free: 1-866-935-6825

Executive Office - Edmonton, AB
1209, 10104 - 103 Avenue
Edmonton, AB T5J 0H8

Fax:780-441-3934

Website: http://www.ntcl.com

Customer Services’ Department

Operations Management Office

6565 Hebert Blvd., Suite 201

Ste-Catherine, Quebec

J5C 1B5

Fax: 450- 635-5126 or

toll free 1 (866) 638-4534

Email:info@transarctik.desgagnes.com

Website: http://www.arcticsealift.com

Port of Montreal Building,

Cité du Havre, Wing No. 2

Suite 2060

Montréal Québec H3C 3R8

Attn: Paul Ghaleb

Fax: 514-523-7875

Email: pghaleb@nanuk.ca

Website: http://www.neas.ca