ADR Chambers Banking Ombuds Office

ADR Chambers Banking Ombuds Office (ADRBO) reviews decisions of the Royal Bank of Canada (RBC) Ombudsman when RBC customers are not satisfied with the outcome of the RBC Ombudsman process. An independent ADR Chambers Investigator can advise customers about whether they have been treated fairly. If a complaint requires a full investigation, an investigation will be conducted and the Investigator may make non-binding recommendations. Please visit the ADRBO website to learn more.