Frank Zaid is a mediator and arbitrator with ADR Chambers, specializing in resolving domestic and international franchise disputes, as well as intellectual property and commercial disputes. His combined legal and business experience in franchising allows him to understand complex issues in franchising to work with the parties in a mediation to resolve disputes, and to conduct an arbitration efficiently and in an organized manner.
Frank has 40 years of experience in business law with an emphasis on franchising, licensing, intellectual property, marketing and distribution law. With his involvement in over 400 franchise systems, he acquired expertise in many diverse industry segments and areas of business law. He has authored and co-authored many books and publications in Canada and internationally, including: Canadian Franchise Guide; Essentials of Canadian Law – Franchise Law; American Bar Association Forum on Franchising Fundamentals of Franchising – Canada; and International Franchising (Chapter on Hotels). Frank has written and spoken on franchise, competition and intellectual property matters at various conferences and seminars around the world, and has appeared on a number of webinars, television and radio programs. He has been cited in decisions of the Ontario Superior Court of Justice and the Supreme Court of Canada.
After graduating with a B.A.Sc. (Chemical Engineering) at the University of Toronto, Frank earned his LL.B. (Honours) at Osgoode Hall Law School and was called to the Ontario Bar in 1973. He was a senior partner and member of the executive committee at Osler, Hoskin & Harcourt LLP and retired from active practice at the end of 2012.
Frank has been involved in the franchise community in many different capacities. The Canadian Franchise Association honoured Frank with its initial Lifetime Achievement Award in 2009. He served as Co-Chair of the Uniform Law Conference of Canada Commercial Law Strategy project on a uniform franchise law. Frank was the first Chair of the Ontario Bar Association Franchise Law Section and Chair of the International Franchise Association Supplier Forum. He served as General Counsel for the Canadian Franchise Association and has been on the Executive Committee and Board of Directors of both the International Franchise Association and the Canadian Franchise Association.
Frank has been recognized as a leading franchise lawyer in the Canadian Legal Lexpert Directory, the Lexpert/American Lawyer Guide to the Leading 500 Lawyers in Canada, the International Who’s Who of Franchise Lawyers, Who’s Who: Canada, Best Lawyers in Canada, and the Franchise Times Legal Eagles. For several years he was voted by his peers as the most frequently recommended franchise lawyer in Canada.
He has acquired unique business experience as a director of several leading franchise companies in Canada and has been retained as an expert witness in many domestic and international franchise cases. Since his retirement Frank has also been active as a franchise business consultant, mainly with start-up and emerging companies.
He has completed ADR, Advanced ADR and Applied ADR training through the Stitt Feld Handy Group.
- Overcoming Franchising Challenges with a Board of Directors or Franchise Advisory Board (Canadian Franchise Association The Franchise Voice, Spring 2019)
- Advanced Procedures for Mediation and Arbitration of Franchise Disputes to Save Time, Costs and Disruption
- The Importance of Forging Good Franchise Relationships (Canadian Franchise Association 2018 National Convention April 2018)
- Mistakes to Avoid in Franchising (Canadian Business Franchise Magazine, November 2017)
- Changes to Ontario’s Franchise Legislation (Canadian Business Franchise Magazine, February 2017)
- Arbitration of Franchise Disputes(ADR Update Winter 2014-15)
- Independent Franchise System Ombudsman Programs (October 2013)
- The Case For Mediation and Arbitration of Franchise Disputes (October 2013)
- Corporate LiveWire (Round Table: Franchise Law 2013)
- Q & A with Frank Zaid: Resolving franchise disputes through mediation