ADR Chambers Banking Ombuds Office Approved as an External Complaints Body for Banks by Government

On Friday, June 5, the Canadian Minister of Finance, pursuant to s. 455.01(1) of the Bank Act, approved ADR Chambers Banking Ombuds Office (ADRBO) as an external complaints body for banking complaints.

ADRBO has investigated consumer disputes against banks since 2008 and currently investigates disputes about services provided by the Royal Bank of Canada, TD Bank Group and DirectCash Bank.  ADRBO has a roster of experienced banking investigators who conduct neutral and unbiased investigations about complaints against the banks, when the complaints cannot be resolved by the banks’ internal processes. ADRBO investigators interview the complainants and relevant bank employees, review the relevant documents, and produce a fair and reasoned report that may recommend compensation for a customer if the investigator is of the view that compensation is appropriate.

For further information, please contact Allan Stitt at

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