News & Articles

On Friday, June 5, the Canadian Minister of Finance, pursuant to s. 455.01(1) of the Bank Act, approved ADR Chambers Banking Ombuds Office (ADRBO) as an external complaints body for banking complaints. ADRBO has investigated consumer disputes against banks since 2008 and currently investigates disputes about services provided by the Royal Bank of Canada, TD Bank Group […]

The IIROC arbitration program provides IIROC Member firms and their clients in Ontario, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Manitoba, Saskatchewan, Alberta, British Columbia, the Northwest and Yukon Territories, and Nunavut with an effective alternative to litigation in resolving their disputes. ADR Chambers is a national alternative dispute resolution organization, completely […]

ADR Chambers Inc. has launched a new, flate-rate package for companies looking for a fast resolution to a business dispute. For $6,000, companies or individuals who agree to an undergo an expedited arbitration can get their disputes heard and ruled on by former judges or senior lawyers within a 2.5-month time frame, explains Allan Stitt, […]

ADR Chambers and DRS Dispute Resolution Services are extremely pleased to announce that they have joined forces to produce the new Canadian leader in ADR. The new firm will offer the profession’s most complete set of Alternative Dispute Resolution processes including mediation, arbitration and ADR training services, with a commitment to serving clients with the […]

By Paul Godin At times, life (or other people) can present us with hard choices and we may have to say no to someone. If what is being offered is worse than our Best Alternative To a Negotiated Agreement (BATNA- our plan B essentially), then we should say no and go with our plan B. […]

Power is an interesting concept as it relates to negotiation. We all have a sense of what power is, but usually from examples we can think of rather than because we know the definition. In fact, if asked for a definition of power in negotiation, we probably struggle, and prefer to just give examples of […]

Have a Plan If you are worried about starting a difficult conversation, sit down and consider your goals in the conversation. Then write out an agenda for how you would like the conversation to go, and a script for how you can best start the conversation to achieve your goals and move into that agenda, […]

Power is an interesting concept as it relates to negotiation. We all have a sense of what power is, but usually from examples we can think of rather than because we know the definition. In fact, if asked for a definition of power in negotiation, we probably struggle, and prefer to just give examples of who has power and who does not.

Dealing with someone who talks and will not listen: Sit quietly and let them run out of steam. Let them know that, while you may not agree with everything they say, you would like to hear their thoughts and then let them continue. Use interactive listening techniques. Ask to set an agenda that includes time […]

Tips for promoting client engagement, even from reluctant clients, include: Clarify their ideal purpose – ask them what they would like to work on. Acknowledge their concern/discomfort and inquire into the nature of the concern. Generate ideas with them on how to best deal with the concern. Describe it as a joint or shared process […]