Ombuds

An Ombuds is a neutral and independent investigator.

The typical Ombuds process includes an attempt to resolve the dispute, an investigation, and recommendations if there is no resolution. As well, an Ombuds can identify systemic issues that lead to poor service or denial of people’s rights.

For more information please contact us.

ADR Chambers Municipal Ombuds Office

ADR Chambers Ombuds Office investigates complaints brought by members of the public about a decision made by a municipality for whom ADR Chambers provides Ombuds services. ADR Chambers Ombuds Office investigates complaints about municipal government actions, recommends improvements for governance, and resolves individual issues.

For more information, please visit municipalombuds.ca.

ADR Chambers Banking Ombuds Office

ADR Chambers Banking Ombuds Office (ADRBO) reviews decisions of the Ombuds of Royal Bank of Canada (RBC), TD Bank Group, National Bank, and DirectCash Bank when customers are not satisfied with the banks’ internal process outcome.

Independent ADR Chambers investigators attempt to facilitate a consensual resolution, conduct investigations, and make non-binding recommendations.

ADRBO operates independently from the banks.

For more information please visit the website bankingombuds.ca.