News & Articles

Flat-rate, speedy rulings save time and money

ADR Chambers Inc. has launched a new, flate-rate package for companies looking for a fast resolution to a business dispute. For $6,000, companies or individuals who agree to an undergo an expedited arbitration can get their disputes heard and ruled on by former judges or senior lawyers within a 2.5-month time frame, explains Allan Stitt, […]

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DRS and ADR Chambers joining forces

ADR Chambers and DRS Dispute Resolution Services are extremely pleased to announce that they have joined forces to produce the new Canadian leader in ADR. The new firm will offer the profession’s most complete set of Alternative Dispute Resolution processes including mediation, arbitration and ADR training services, with a commitment to serving clients with the […]

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Seven Ways To Say No

By Paul Godin At times, life (or other people) can present us with hard choices and we may have to say no to someone. If what is being offered is worse than our Best Alternative To a Negotiated Agreement (BATNA- our plan B essentially), then we should say no and go with our plan B. […]

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Negotiation Tips

Power is an interesting concept as it relates to negotiation. We all have a sense of what power is, but usually from examples we can think of rather than because we know the definition. In fact, if asked for a definition of power in negotiation, we probably struggle, and prefer to just give examples of […]

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Mediation Tips (Part 1)

Have a Plan If you are worried about starting a difficult conversation, sit down and consider your goals in the conversation. Then write out an agenda for how you would like the conversation to go, and a script for how you can best start the conversation to achieve your goals and move into that agenda, […]

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Mediation Tips (Part 2)

Power is an interesting concept as it relates to negotiation. We all have a sense of what power is, but usually from examples we can think of rather than because we know the definition. In fact, if asked for a definition of power in negotiation, we probably struggle, and prefer to just give examples of who has power and who does not.

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How to Deal with Difficult People

Dealing with someone who talks and will not listen: Sit quietly and let them run out of steam. Let them know that, while you may not agree with everything they say, you would like to hear their thoughts and then let them continue. Use interactive listening techniques. Ask to set an agenda that includes time […]

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Coaching in the Workplace

Tips for promoting client engagement, even from reluctant clients, include: Clarify their ideal purpose – ask them what they would like to work on. Acknowledge their concern/discomfort and inquire into the nature of the concern. Generate ideas with them on how to best deal with the concern. Describe it as a joint or shared process […]

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Customer service tips

Know your purpose and act accordingly Everything you say and do in a conversation should be consistent with and designed to achieve your primary goals. First, you must identify what your primary purpose is, and then reflect on how to structure your conversation/negotiation to achieve that purpose. Beware the attraction of secondary goals (like saving […]

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